Summary quotes from the report
This unannounced inspection took place on 25th April 2017 and rated as good on he 13th May 2017
Hastings Lodge and Hastings Cottage is registered to provide accommodation and personal care for up to 14 people, including older people and people with sensory, physical and learning disabilities.
Hastings Lodge and Hastings Cottage are two homes which are registered to provide nursing care for up to 14 people. Hastings Lodge can support up to 11 people and Hastings Cottage can support three people. At the time of our inspection there were 13 people using the service. At the last inspection, in April 2015, the service was rated Good. At this inspection we found that the service remained Good.
People continued to receive safe care. Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.
The care that people received continued to be effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.
People developed positive relationships with the staff who were caring and treated people with respect, kindness and courtesy. People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people's personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.
The service had a positive ethos and an open culture. The registered manager, and the deputy manager, were visible role models in the home. People and their relatives told us that they had confidence in the manager's ability to provide consistently high quality managerial oversight and leadership to the home.